Loop Health, LLC ("Loop Health," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services (collectively, the "Services"). Please read this privacy policy carefully. By using the Services, you consent to the practices described herein.
Information We Collect
Personal Information
When you register for an account, make a purchase, or otherwise interact with our Services, we may collect information that identifies you personally, including:
- Full name
- Email address
- Phone number
- Mailing address and shipping address
- Date of birth
- Payment information (processed through our third-party payment processor)
- Government-issued identification (when required for prescription verification)
Health Information
In order to facilitate telehealth consultations and personalized protocols, we may collect health-related information, including:
- Medical history and current health conditions
- Current medications and supplements
- Allergies
- Lab results and biomarker data
- Wearable device data (with your explicit consent)
- Health check-in data and protocol adherence information
- Telehealth consultation notes and records
Automatically Collected Information
When you access our Services, we may automatically collect:
- IP address and device identifiers
- Browser type and operating system
- Pages visited, time spent, and navigation patterns
- Referring URL
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Facilitate telehealth consultations with licensed healthcare providers
- Process transactions and send related information (confirmations, invoices)
- Personalize your experience, including health protocols and recommendations
- Communicate with you about products, services, and events
- Generate de-identified, aggregate health data for community insights and research
- Monitor and analyze usage trends to improve the platform
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
HIPAA Compliance
Loop Health complies with the Health Insurance Portability and Accountability Act (HIPAA) with respect to Protected Health Information (PHI) collected through telehealth consultations and related healthcare services. We maintain administrative, technical, and physical safeguards to protect PHI in accordance with HIPAA requirements.
Your PHI is shared with licensed healthcare providers solely for the purpose of providing clinical care. We do not sell PHI. De-identified health data, which cannot be used to identify you, may be used for aggregate community insights and research purposes.
How We Share Your Information
We may share your information in the following circumstances:
- Healthcare providers: Licensed clinicians who provide telehealth consultations and prescribe medications through our platform.
- Pharmacies: Licensed compounding pharmacies that fulfill prescriptions ordered through the platform.
- Service providers: Third-party companies that perform services on our behalf, including payment processing, data analytics, email delivery, hosting, customer service, and marketing.
- Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
- Legal requirements: When required by law, regulation, or legal process.
- Community data: De-identified, aggregate data shared within communities and cohorts for collective health insights. This data cannot be used to identify individual users.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Data portability: Request a copy of your data in a structured, machine-readable format.
- Opt-out: Opt out of marketing communications at any time.
- Revoke consent: Withdraw consent for data sharing (e.g., wearable connections, community data sharing) at any time through your account settings.
To exercise any of these rights, contact us at support@loop.health.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. Loop Health does not sell personal information as defined under the CCPA.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing activities. You can manage cookie preferences through your browser settings. Essential cookies required for the operation of the Services cannot be disabled. We use analytics cookies to understand how visitors interact with our website, which helps us improve the Services.
Third-Party Links
Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date above. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at support@loop.health.
Loop Health, LLC
Los Angeles, CA